How to keep good client relationships

Whether you’re an agency, a contractor, or solo consultant, strong client relationships are essential to success. After getting the customers, you need to keep them happy. If you’ve ever had client-facing role, it’s easy to spot the differences between a good and a bad client relationship. A good client relationship makes you feel like you are partners in crime and true team players. Your relationship shows trust, mutual respect, and honesty. If you’ve reached this point, then you couldn’t ask [...]

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Chair yoga: how to help your physical health at work

Chair yoga is an effective way to help your physical health at work. You’ve probably felt the effects of spending a long period of time at your desk; strained neck, sore shoulders and back, stiff spine. Sitting for hours a day puts a lot of strain on your body causing imbalances in your spinal structure, disc damage, and a stiffened back.  Alongside the aches and pains, there is a significant amount of research addressing the long-term health effects associated with desk-based work; high blood pressure, elevated cholesterol, increased risk of diabetes, impacted blood flow and [...]

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Small business events: the most effective marketing tool?

Are small business events the most effective marketing tool? In today’s online world it is easy for businesses to rely on phone, email, and social media to engage with existing and prospective customers. This is limiting. Not only does it take away the personal element of business, it greatly reduces any opportunity to develop genuine relationships. Those genuine relationships are the key to success in small business. This has been argued by countless experts (Peter Drucker, Barry Moltz, Marie Forleo). [...]

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Small business leadership - like a boss

Leadership mastery: Knowing your weaknesses

Apparently, employees leave managers, not companies. Bridgette Hyacinth, an expert in HR and leadership writes “In spite of how good a job may be, people will quit if the reporting relationship is not healthy”. Despite evidence that 50% of American workers voluntarily leave their jobs because of bosses, the statement remains questioned. According to data gathered by Culture Amp, only 12% of the decision-making process made by an employee before leaving a job, was down to the manager. Their opinion: development opportunities. In fact, their [...]

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How to get more customers

You’ve got your business, employees and cash flow all set up. You then start thinking where your next sale is coming from and how to get more customers. This is a question that many small business owners have asked at some point on their journey. Sales are essential to business and without sales, you can be certain that you will fail. In order for your business to be successful, you have to find what works for making sales and [...]

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What do the Banking Royal Commission findings mean for Australian Small Business and Agribusiness?

The final findings and recommendations by Commissioner Hayne were released to the public on Monday 4th February. We have sifted through the 76 recommendations and drawn out those which will impact SMEs and those in the agricultural industry specifically. SMEs The definition of small business This will be simplified so that an additional 10,000 to 20,000 additional SMEs in Australia will be governed by the Banking Code. This will offer better protection for these businesses when dealing with their banks. Credit assessment process There [...]

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Staff management in small business

It is no secret that the way you manage staff in a small business has a significant influence on their productivity, performance and job satisfaction. As a business owner, you may need to adopt effective management techniques to get the best out of your employees and increase cash flow. Your staff management style will determine how motivated your employees are to participate in and contribute positively to the workplace and treat it as if it were their own. Sometimes managing [...]

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Managing overhead costs for small business

Average overhead costs for a small business More than half of Australia’s small businesses reported a bigger growth than the past several years, according to a recent CPA Australia report. However, keeping the doors of your business open takes a lot more than passion and a stomach for risks. Business owners have a lot of things to consider when running a business, including the costs. With invoices, income statements and other expenses to consider, it is no surprise that many small [...]

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Managing cash flow for small businesses

Every business, no matter how big or complex, must follow certain steps in order to be successful. One of the key steps in growing your small or micro business involves managing cash flow by tracking and improving your finances. Cash flow refers to the incoming (profit) and outgoing (expenses) movement of cash that keeps your business running the way you want it. If you own a small business, using simple bookkeeping software is key and is a reliable way [...]

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How to write an invoice that people actually want to pay

As a freelancer – or being self-employed – one of your biggest problems is probably getting people to pay you, and pay you on time as well. You can be the best at your job and deliver amazing projects but invoicing is still a massive issue in a lot of industries. There’s an alarming statistic going around that over 70% of freelancers have trouble getting their invoices paid. We have to stress, it’s not your fault. There are a lot [...]

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